🤝
We've Got You Covered

Refund Policy

"Something went wrong? We'll make it right."

PODIKUTTY by Avanticaa Enterprises  |  Last Updated: June 2025

💚

Don't Worry — We Stand Behind Every Order

We put our heart into every product we make. If something isn't right with your order — damaged, wrong item, or not as described — we will fix it. No complicated processes, no runarounds. Just reach out to us and we'll take care of you.

⏱️
48 Hours
To raise a request
💳
7–10 Days
Refund to your account
🔄
Free Replace
For damaged items
✅

When You're Covered

We know things can go wrong sometimes — and we're here to help when they do. Here's a clear picture of when you're eligible for a refund or replacement:

✅ We'll Fix It
  • Product arrived physically damaged
  • Package was visibly tampered with
  • Wrong product was delivered
  • Product description didn't match what arrived
  • Item missing from your order
  • Seal broken upon delivery
✕ Not Covered
  • Change of mind after delivery
  • Taste or flavour preference
  • Incorrect address provided by you
  • Product opened and partially used
  • Request raised after 48 hours
  • Improper storage by customer
💡 Quick tip: Our products are freshly made in small batches with no artificial preservatives. Taste and texture can vary slightly batch to batch — this is a sign of authenticity, not a defect!
📋

How to Raise a Request — Super Simple

We've kept this as easy as possible. No forms, no portals, no waiting forever:

1
Take a Quick Photo
Snap a photo of the damaged or incorrect product and the outer packaging. This helps us understand what went wrong and prevents it from happening again.
2
Contact Us Within 48 Hours of Delivery
Send us a WhatsApp message or email with your order number and the photos. The sooner you reach us, the faster we can sort it out.
3
We Review & Confirm (Usually Same Day)
Our team reviews your request quickly. We'll confirm via WhatsApp or email — typically within a few hours on business days.
4
Replacement or Refund — Your Choice
We'll either send you a free replacement with the next dispatch, or process a full refund to your original payment method within 7–10 business days.
📱 Easiest Way to Reach Us: WhatsApp us at +91 76039 46737 with your order number and photo. We'll take it from there — promise.
💳

Payment Failures & Accidental Charges

Sometimes payments can get tricky — especially with UPI or online banking. Here's what happens in each case:

  • ✓ Payment deducted but no order confirmation: Don't worry — if your order wasn't created, the amount will be automatically refunded by your bank within 5–7 business days. Contact us if it takes longer.
  • ✓ Double payment by mistake: Contact us immediately with your transaction details and we'll refund the extra charge within 3–5 business days.
  • ✓ Approved refunds: Processed to your original payment method — UPI, card, or net banking — within 7–10 business days after approval.
🚫

Order Cancellation

Changed your mind right after ordering? We get it — life happens. Here's our cancellation window:

⏰ Cancel within 12 hours of placing your order — before it goes into packing — and we'll refund you in full, no questions asked. After that, orders may already be packed and handed to courier, so cancellations may not be possible.

To cancel, WhatsApp or email us immediately with your order number. The earlier you reach us, the better the chance of cancelling successfully.

Need Help? Just Reach Out 🙌

Our team is available Mon–Sat, 9 AM–7 PM. We're real people who care — not bots. We usually reply within a few hours.

💬 WhatsApp Us 📧 Email Us 📋 Contact Form
↑ Back to Top